Solved “We need more info to redeem your gift card”

more info to redeem your gift card: When redeeming gift cards, you might encounter some challenges like error messages, which could prevent you from having a smooth transaction. Anytime you see these error messages, you don’t have to panic. Some of them can be resolved, and you can do them yourself, provided you follow the required steps. 

In this article, you will learn how to resolve a common error message that some customers may encounter when they are trading their gift cards. 

What does this error message mean?

Whenever you get the error message “we need more info to redeem your gift card”, it means the gift card cannot be used. Additionally, we at Dtunes might not be able to do anything about it because this error is conversant with Google Play Gift cards. However, we can provide some pointers to help you understand why you’re getting this error message.

If you get this error at some point when trading your gift card, be rest assured that your asset balance is untouched. Hence, you will be able to access your funds when the error message has been fixed.

How to fix the “We need more info to redeem your gift card” error message

As suggested by Google Play, when you get the error message “we need more info to redeem your gift card”, you can try some fixes yourself.

First off, try to redeem the gift card on your mobile device. Launch the Google Play app, and tap the profile icon located at the top right. Click Payments and Subscriptions, then tap Redeem gift code. Enter the code and click Redeem.

If you’re in transit, you might still get the same error message, so it is best to wait till you get to your country of residence before trying again. However, if you still try to redeem your gift card and the same error message pops up, it is best to fill out the form on their help center page.

It is important to note that your case might take a while before it is resolved because Google Play receives a high volume of requests that require similar solutions. However, once your review has been completed, the investigations team at Google Play will contact you.

How to Trade Gift Cards on Dtunes app

Both New and Returning customers can sell their giftcards on Dtunes app and get credited within a very short time. Giftcard transactions on Dtunes app are easy and fast, and they can be done within a short time.

Here are some steps to get you started:

• Download the Dtunes app on Google Playstore and App store
• Create an account and log in to get started. (Remember to select a strong password that would be privy to you alone)
• Activate your biometrics as an alternative login method Dtunes
• Update your bank account details to receive your funds after you sell your giftcards
• Set your transaction pin to approve each transaction. N.B: This transaction pin is unique to you and should not be shared with anyone.

While you sell your giftcards on Dtunes, you can use the funds in your wallet to buy airtime and data from your favorite networks. Similarly, on Dtunes mobile app, you can pay bills on the go, without hassles.

Conclusion

After reading this article, we’re sure you now have a basic idea of what happens when you get the error message “we need more info to redeem your gift card.” As mentioned above, this error message is typical of Google Play gift cards, and many people who experienced this have gotten their cases resolved.

If you need to trade other Gift cards on Dtunes, we have outlined easy-to-follow steps that allow you to sell any Gift card of your choice at good rates. You can begin by visiting Google Playstore or App store to download Dtunes mobile app.