FAQ: BTC & Gift Card Trade | Frequently Asked Questions - Dtunes

FAQs

If I Delete The App, Will My Money Still Be Intact?

Is My Phone Supported For Dtunes Mobile App?

I Am Unable To Login, What Should I Do?

How Do I Contact Dtunes?

How Do I Reset My Password?

Emails From Dtunes Don’t Land In My Inbox. What Can I Do?

I Did Not Receive A Verification Email, What Should I Do?

What benefits do I get after completing Tier 3 KYC verification?

How does the system match my identity document with my live photo during verification?

What documents can I upload for Tier 3 verification on Dtunes?

What benefits do I get after completing Tier 2 KYC verification?

How does the liveness check work during BVN/NIN verification?

How do I verify my identity with my BVN or NIN on Dtunes?

What benefits do I get after completing Tier 1 KYC?

What is Tier 1 KYC verification and how do I complete it?

About Dtunes Identity Verification (KYC)

How Do I Set Up My Account?

How does Dtunes ensure the security of my transactions?