Why has my trade been declined?

To find out why your trade was declined, click on the declined trade on the app.

Here are reasons why your trade has been declined and our proffered solution:

1. The card has been used

This simply means that someone else already used the card, and if the card has already been used, you cannot trade it with us unfortunately, as we cannot trade an already used card. You can contact the store where you purchased the card, and they will provide you with a time-stamped record of when the card was used.

2. The card is invalid

If the card is invalid, it is probably because the code you entered is incorrect or the card has not been activated. Provide the correct card details and initiate trade again if you find out that the card details are incorrect, and activate the card if it has not been activated.

3. The card has Google issues

This means that the balance is intact but can only be accessed by the buyer, therefore, we are unable to trade a card that has Google issues. Please contact the card buyer to find out how this can be solved.If you’re still not fully satisfied as to why your trade was declined, kindly send us an email at support@dtunes.ng and we will get back to you with a response or use the live chatbox on the app to chat with a customer care agent.