I Am Unable To Login, What Should I Do?

1. We understand how frustrating it can be when you are unable to access your account. Don’t worry, here’s a step-by-step guide to help you resolve the issue and regain access to your Dtunes account:
   

1. Check Your Credentials:
   Double-check that you are entering the correct email address and password. Ensure there are no typos, extra spaces, or incorrect characters.
   
2. Reset Your Password:
   If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to reset your password.
   
3. Check Your Email for Verification:
   If you haven’t verified your email address after signing up, you may not be able to log in. Ensure you’ve submitted the OTP sent to your inbox. Check your spam or junk folder if you didn’t receive the email.
   
4. Clear Browser Cache or App Data:
   If you are logging in on the web, try clearing your browser’s cache or using a different browser. If you are on the app, try clearing the app’s data/cache or reinstalling it to fix any technical issues.
   
5. Update the App:
   Ensure you are using the latest version of the Dtunes app. Go to the App Store (iOS) or Google Play Store(Android) and update the app if needed.
6. Check for Account Lock or Suspension:
   If you’ve violated any terms or conditions, your account might be temporarily locked. If this is the case, please contact our support team for assistance.
   
7. Try Logging In on a Different Device:
   If you are still having issues, try logging in on a different device or browser to see if the issue persists.

Still Having Trouble?

If the above steps don’t resolve the issue, please contact our customer support team for further assistance:

• Email: support@dtunes.ng
• Phone: +2348113372579
• Live Chat: Available on the Dtunes website

We’re here to help you get back to your account quickly and easily!