Emails From Dtunes Don’t Land In My Inbox. What Can I Do?

If emails from Dtunes aren’t showing up in your inbox, it can be frustrating. But don’t worry, there are a few things you can check and adjust to fix the issue.

1. Check Your Spam or Junk Folder:
   It’s possible that emails from Dtunes are getting filtered into your spam or junk folder. Check these folders and mark any Dtunes emails as “Not Spam” to make sure they land in your inbox next time. If you see an email from us, move it to the inbox.
   
2. Add Dtunes to Your Contacts or Safe Senders List:
   Adding our email address to your contacts or “safe senders” list can prevent future emails from being marked as spam. This tells your email provider that emails from Dtunes are safe and should always land in your inbox. You can add support@dtunes.ng to your safe list.
   
3. Check Your Email Filters:
   If you have custom filters set up in your email account, they might be diverting Dtunes emails to another folder. Review your filters and make sure they aren’t blocking or moving our emails.
   
4. Check Your Email Settings:
   Ensure that your email account settings aren’t restricting emails from certain senders or domains. Some email services might block external or unknown senders automatically. Review your inbox settings to allow emails from Dtunes.
   
5. Clear Your Inbox:
   If your inbox is full, it might prevent new emails from arriving. Clear some space by deleting old emails or archiving them to ensure that new emails can be delivered.
   
6. Verify Your Email Address:
   If you entered an incorrect email address during registration, you might not be receiving our emails. Double-check the email address you used to sign up, and if needed, update it in your Dtunes account settings.
   
7. Wait for a Few Minutes:
   Sometimes email delivery can take a few minutes. If you’ve just signed up or requested a new email, wait up to 15 minutes before checking again.
   
8. Contact Dtunes Support:
   If you’ve tried all the steps above and still don’t see our emails, reach out to Dtunes support. We’ll help you figure out the issue and get your email delivered correctly. You can contact us at:
   Email: support@dtunes.ng
   Phone: +2348113372579