Terms and Conditions
Terms of Service
Upon registration to use Dtunes (a product of Crand Technologies) services, you unconditionally and unequivocally agree and accept the terms and conditions stated hereunder:
You accept not to use Dtunes products and services to facilitate illegal activities.
Information provided on this website does not constitute accounting, legal, financial, consulting, investment or other professional advice.
You bear all risks from any decision to use Dtunes and Dtunes shall not be liable for any loss suffered.
Your account may be terminated if it is discovered that you have provided us with false or misleading information, or if you refuse to provide correct information about your true identity.
You agree and consent that your account may be suspended pending the outcome of an investigation,
You agree and consent to receive correspondence from Dtunes via email, SMS, push notifications, social media, letters or any other media we use.
You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes or credentials that you use to access the services.
You are not permitted to sell, borrow, share or otherwise make available your account or any information necessary to access your account to people or entities other than yourself.
Transactions
The Bitcoin, Ethereum and Litecoin network is responsible for confirming Bitcoin, Ethereum and Litecoin transactions. Dtunes shall not be liable for any loss due to, but not limited to, errors in the protocol, delays or any other breakdown relating to the Bitcoin network, Ethereum network and or Litecoin network.
You acknowledge that Dtunes cannot confirm, cancel or reverse coin transactions.
You expressly agree that Dtunes shall not be liable for any errors, loss or omissions due to sending Bitcoin to or receiving Bitcoin from incorrect wallet addresses, e-mail addresses, entering incorrect transaction amounts, or any other information related to coin transactions by using the service. Be sure to use the correct coin addresses, e-mail addresses, transaction amounts when transacting on our platforms.
By using Dtunes you accept the risk that transactions may be delayed and you agree not to hold Dtunes liable for any damages or loss due to delays.
Trade orders placed on Dtunes are binding and cannot be cancelled or reversed.
You acknowledge that gift cards you trade on Dtunes belong to you and were purchased through proper channels without violating any laws.
This service is provided without warranty of any kind and Dtunes does not guarantee that the website will be available 100% of the time. You acknowledge and accept that the website may become unavailable from time to time due to various circumstances and that Dtunes will not be liable for any losses due to the system or service glitches.
Dtunes cannot and does not guarantee the value of any traded item and has no obligation to buy back such traded items at any time.
You are responsible to pay all applicable transaction taxes.
Investigations
Dtunes reserves the right to investigate suspected violations of these terms of service, including without limitation any violation arising from any submission, posting or e-mails you make or send to any forum on the site.
Dtunes may seek to gather information from the user who is suspected of violating these Terms of Service, and from any other user.
Dtunes may suspend any of its users whose conduct or postings are under investigation and may remove such material from its servers as it deems appropriate and without notice.
Account Monitoring, Suspension and Termination
Your account may be monitored, suspended or terminated in the following circumstances:
Upon probable cause to believe that you have acted in violation of these terms of service.
That content or material submitted or shared by you in or through the services violates these terms of service or the intellectual property rights, other property rights or the right to privacy of any third party.
We have reason to believe that your use of the services is in violation of any applicable law or regulation, or that you are using the services in a fraudulent manner or otherwise contrary to the purpose of this terms of service.
We have reason to believe that you have supplied false, misleading or deceptive information in connection with your registration, identity verification, transactions or any other use of the services, either to us or to another user.
You have failed to respond to our inquiries or failed to supply required information requested by us within a reasonable time.
In compliance with applicable laws, regulations or order of court as the case may be.
Payment details
Valid payment details must be provided through authorised Dtunes channels/platforms. It is a violation of these terms of service to provide payment details through other unauthorised channels.
Buyers must be able to, upon our request, provide adequate proof of payment for at least 180 days after trades have been completed.
Prohibited Activities
Dtunes strives to attain and maintain the highest security culture and compliance standards to government laws and regulations as well as protection of our customers. Engaging in any of the prohibited activities specified below may give rise to prosecution by law enforcement agencies.
The following acts are prohibited on Dtunes web, mobile, app or other platforms.
Gathering, stealing or engaging in unauthorised collection of information about users.
Changing, amplifying or modifying any part of the site or the services for any purpose whatsoever.
Disguising identity or user credentials and use of another user's credentials in engaging with Dtunes.
Alter-engineering, reverse-engineering or otherwise tampering with Dtunes platform in order to find limitations or vulnerabilities.
Covert engineering of products/services for unauthorised purposes.
Grievance Policy
Dtunes believes in providing excellent service and strives to be sincere and transparent in its approach to customer service. Your confidence in us is of paramount importance and we would never place our personal growth before your interest.
This policy aims to minimize instances of customer complaints, grievances and disputes through a channelized approach of review and redress. Your feedback will help us in identifying shortcomings in our product features and service delivery. Your satisfaction is our main objective in our quest to build a healthy customer relationship and deliver excellent service.
Dtunes has developed a procedure for prompt attention to the grievances of its customers with respect to various issues by setting up a “customer support” and “a dispute resolution mechanism”.
The following are the foundational principles of this policy:
Transparency.
Prompt, courteous and timeous response to all queries, enquiries, and complaints.
Constantly developing new and smarter mechanisms to receive and address customer grievances.
The details of the dispute resolution mechanism are placed in the domain of public knowledge.
A dispute may occur as a result of several reasons such as service expectations and service delivery or technical or non-technical errors in the system or due to human inadvertence or error.
Dtunes provides a user-friendly platform to all its customers to file a complaint/ share feedback if they are disappointed by the services rendered. Customers can give their complaint/ feedback by sending an email to our customer support team.
If the user’s grievances are not addressed within the stipulated time frame, or if the user is not completely satisfied with the solution provided by Dtunes, then they can approach our dispute resolution system with their complaints.
Expertise of Staff in Handling Complaints
Our staff undergo regular training to ensure that consumers' queries and grievances are handled properly.
They are trained to work in a manner that enhances consumer trust and confidence in us. Our objective to achieve maximum customer satisfaction can be witnessed in both the operations as well as in customer communications.
We analyze consumer queries and complaints and ensure the removal of such complaints from the root. This helps in improving the overall quality of the service levels gradually.
Introduction to our Dispute Resolution System
To make Dtunes dispute resolution system more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated time frame.
How to reach our support desk:
For Payment or Related Issues
Step 1
Email Dtunes Support
Reach us by phone on +2348113372579
Step 2
If the resolution you received does not meet your expectations, please write to us: Support@dtunes.ng
For Legal, Compliance or Related Issues
Step 1
Reach us by phone on +2348113372579
Step 2:
If the resolution you received does not meet your expectations, please write to us: legal@dtunes.ng
For all communication, It is also recommended that the customer provides a complaint reference number provided by our customer care team in all further communication with us regarding a particular issue. This enables us to get more details about the customer and the query quickly and helps in resolving the query faster.
Suitable timelines have been set for every complaint depending on the nature of queries and the investigations lead time which would be involved in resolving the same.
Acceptance and Change of Terms
If you do not agree with any of these Terms of Service please do not use the Dtunes website, app and its services. By using this website or any of Dtunes services, you will be deemed to have irrevocably agreed to these terms and conditions.
Please note that these Terms of Service may be revised and reissued without notice at any time. You should visit this page regularly, and before engaging in any trades in particular, to review the current Terms of Service, since your continued use of the site will be deemed as an irrevocable acceptance of any revisions. Notwithstanding the above, we will strive to notify you of changes to these Terms of Service which significantly affect your rights and obligations. Such notices shall be sent to the email address you provided as part of your account settings and it is your responsibility to keep your contact information up to date.
